Door-to-door service means we pick up your vehicle from your specified location and deliver it directly to your desired destination. This service ensures convenience and saves you time and effort.

A Vehicle Identification Number (VIN) is a unique code assigned to every motor vehicle when it’s manufactured. The VIN is used to identify individual vehicles and contains information about the car’s make, model, year, and place of manufacture. It is typically found on the dashboard on the driver’s side, where it can be seen through the windshield.

Our transportation services include several modes, some of which may require minimal driving. For Driveaway services and hybrid options, our professional drivers may drive your vehicle for part of the journey. However, for open-carrier, enclosed-carrier, and train transport, your vehicle will be transported without being driven except for loading and unloading purposes.

Yes, we can transport non-operable vehicles. Please let us know in advance so we can arrange the appropriate equipment and handling procedures.

Yes, we offer expedited shipping options for an additional fee. Please let us know if you need your vehicle shipped faster, and we will provide you with the available options and associated costs.

To prepare your vehicle for transport, follow these steps:

• Have keys ready: Provide a set of keys to our transporter at vehicle pickup.
• Make sure the contacts are up-to-date: The pickup contact will be contacted by our transporter to advise of the expected pick-up time, and the vehicle will be delivered only to the contact provided.
• Fuel levels:
• • For vehicles transported by car carriers, make sure your gas tank is about 1/4 full.
  • Electric vehicles must be fully charged.
  • If you choose driveaway transportation, we recommend you fill your vehicle ahead of time. If our driver needs to add fuel, we will put in the minimum needed unless otherwise requested, and we will charge for the fuel added.
• Exterior: Retract or remove any accessories if possible.
• Interior: Remove valuables and personal items. You are allowed one box or suitcase weighing less than 100 lbs in the trunk.

Parking passes/toll tags: Remove all passes or tags to avoid fees as your car passes through tolls. You’ll be responsible for resolving any fees incurred during transport.

While it is not mandatory, we highly recommend taking pictures of your vehicle before pickup and at delivery. This helps document the condition of your vehicle and can be useful in the unlikely event of any damage during transportation. Our team also conducts a thorough inspection at both pickup and delivery, and you will receive a virtual copy of the inspection report.

Payment is typically required once the transportation is booked and confirmed. We accept various payment methods for your convenience. Detailed payment instructions will be provided in the confirmation email.

To modify your order, please contact our team as soon as possible at contact@werelo.ca.

You can cancel your transportation service up to 48 hours before the scheduled pickup without any charges. Cancellations made within 48 hours of the scheduled pickup may incur a fee.

Yes, you can reschedule your transportation up to 48 hours before the scheduled pickup without any fees. Rescheduling within 48 hours of the scheduled pickup may incur additional charges. Please contact us as soon as possible to make the necessary arrangements. Note that rescheduling may affect the estimated delivery time.

To save money on vehicle transportation, consider the following tips:

• Plan ahead: Booking your transport in advance can help you secure better rates.
• Be flexible: If you have flexibility with your pickup and delivery dates, it can help lower the cost.
• Choose open-carrier transport: Open-carrier is usually less expensive than enclosed-carrier transport.

Consolidate items: Ensure personal belongings in your vehicle are within the allowed limit to avoid additional fees.