By booking transport services with WeRelo, the customer agrees to the following terms and conditions:
1. Transport Commitment
WeRelo agrees to arrange transport of the vehicle(s) as outlined in the confirmed quotation. While we strive to meet requested pickup and delivery timelines, all dates provided are estimated and not guaranteed. WeRelo and its carrier partners will make every commercially reasonable effort to complete the transport promptly; however, unforeseen delays may occur.
WeRelo shall not be liable for any costs, losses, or damages arising from delays, regardless of duration or cause. No express or implied warranties are made regarding pickup or delivery dates.
2. Ownership and Authorization
By placing an order, the customer confirms they are either the legal owner of the vehicle(s) or have full written authorization from the owner to arrange transportation services on their behalf.
3. Vehicle Condition and Modifications
The customer must disclose any vehicle modifications or additions that could affect transport logistics or pricing (e.g., lift kits, oversized tires, aftermarket accessories, low clearance, or altered suspension). Failure to do so may result in additional charges or refusal of transport.
Vehicles must be in operable condition unless otherwise arranged. If a vehicle becomes inoperable during transport, a $150.00 inoperable fee will be applied.
4. Subcontracting
WeRelo reserves the right to subcontract part or all of the transportation services to trusted carrier partners without prior notice. These partners are required to meet WeRelo’s performance and safety standards.
5. Personal Items
Vehicles must be empty of all personal belongings, household items, and valuables. WeRelo and its carrier partners are not responsible for the loss, theft, or damage of any items left in the vehicle.
The presence of personal items may result in refusal to transport or additional handling fees, and could affect insurance coverage.
6. Vehicle Operation and Delivery Access
The customer authorizes WeRelo and its agents to operate the vehicle as necessary for loading, unloading, and positioning. In cases where standard delivery is not possible due to restricted access (e.g., cul-de-sacs, narrow streets, construction areas), WeRelo may arrange alternate meeting points at no additional cost.
7. Damage Liability and Claims Process
WeRelo’s liability is limited to direct physical damage to the vehicle caused by gross negligence during transport. The vehicle must be inspected in the presence of the driver upon delivery.
Any new damage must be clearly noted on the Bill of Lading (BOL) before the driver departs. Damage claims must be submitted to WeRelo within 48 hours of delivery, accompanied by supporting photos and documentation.
Claims not noted on the BOL or submitted after 48 hours will not be accepted.
8. Cancellations
Orders may be canceled prior to dispatch without penalty. If a vehicle has already been dispatched or if a dry run (i.e., an attempted pickup where the vehicle was unavailable) has occurred, applicable fees will be charged.
9. Payment Terms
Full payment is required at the time of booking via the secure payment link provided. Transport services will only be activated once payment is received.
Any additional fees incurred (e.g., storage, inoperable vehicle, dry runs) will be added to the final invoice and are payable upon receipt.
10. Jurisdiction and Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario. Any disputes arising shall fall under the exclusive jurisdiction of the courts of Ontario, Canada.
11. Non-Assignment
The customer may not assign or transfer this agreement, in whole or in part, without the prior written consent of WeRelo.
12. Indemnity
The customer agrees to indemnify, defend, and hold harmless WeRelo, its affiliates, subcontractors, and agents from any liabilities, claims, or expenses arising from the use of our services, except in cases of gross negligence by WeRelo.
13. Legal Fees
In the event of a dispute that results in legal action, the prevailing party shall be entitled to recover reasonable legal and attorney’s fees.
14. Force Majeure
WeRelo shall not be held liable for failure to perform its obligations due to causes beyond its control, including but not limited to natural disasters, labor disputes, strikes, accidents, pandemics, or government actions.
